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For customer service by phone, call us at 1-866 322-9587.
If you would like to contact us by Fax or order by fax, please send your fact to 1-928-772-9929.
If your browser does not support SSL or if you feel uncomfortable sending your personal information over the Internet, you can simply fax your order to us at 928-772-9929. Be sure to provide us the following information:
1) Product SKU,
2) Product name,
3) Quantity,
4) Price,
5) Shipping address,
6) Desired method of shipping (UPS ground, UPS 3-day select, or USPS Priority),
7) Credit Card number, Expiration date, and 3 digit ccv from the back of your card,
8) Email address, and a phone number where we can contact you if we have questions.
Tax will be added for all orders shipped to an address within the state of Arizona.
There is no handling fee.
Reduced Cost Shipping:
We offer Reduced Cost ($10 Flat Rate) shipping, UPS Ground only in the Continental US (excludes Hawaii and Alaska), on orders $150 or more. The Handling Fee still applies. This rate is subject to change without notice.
Free Order Pick Up at warehouse in Prescott Valley, AZ
If you wish to Pick Up your order at our warehouse, please call Customer Service at 1-866-322-9587 and they will arrange for you pick it up and the shipping charge will be refunded to you. Our warehouse is located at:
9386 E. Florentine Road
Unit 500
Prescott Valley, AZ 86314
Same Day Shipping:
Most Orders ship the same business day if order is recieved by 2:00 pm AZ Time and if in stock. Drop shipped items from the manufacturer generally ship with 2-3 days except for Champagne Tables which are built to order and may take up to 5 days to ship.
UPS Next Day Air Saver, UPS 2nd Day, and UPS 3-Day are available for an additional charge. At final checkout, you can select one of these options and the cost will be automatically calculated for you. Please note that delivery times for Next Day Air Saver, 2nd Day and 3-Day refer to business days only and excludes weekends and holidays. Note: Aerosols cannot be shipped via air or outside the continental U.S.
International shipping options and rates are shown during checkout. When you are in the checkout process, please select your country first from the drop-down menu on the address page, then complete the shipping information as directed. The website will give you the option of Priority or Express Mail International. The system will automatically calculate the shipping cost for you.
For orders weighing over 35 pounds please break into multiple orders to comply with shipping weight restrictions. International restrictions do not permit us to ship aerosols, food items, treats, supplements or pesticides outside of the US).
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If you need to return merchandise, please request a Return Material Authorization (RMA) number by emailing us at customersupport@ShowDogStore.com. In the email, please indicate what items you are returning, the reason for the return and what action you would like us to take. We will send you an RMA number to be included with your return. Send your return via UPS or Insured Mail to:
Show Dog Store
Attn: Customer Returns
PO Box 1136
Dewey, AZ 86327
All shipments are fully insured, and damaged merchandise will be replaced promptly. If a package appears to be damaged at the time of delivery, you have the right to refuse it. Should damage occur in a UPS shipment, notify UPS immediately at 800-PICK-UPS and then contact ShowDogStore at customersupport@ShowDogStore.com or call as at 1-866 322-9587. Do not dispose of original shipping cartons or the damaged merchandise, as examination by UPS inspectors may be necessary. If a Parcel Post package arrives damaged, have a local postal clerk verify the damage, then notify us.
We guarantee you will be 100% satisfied with every product we carry. If for any reason you're not completely satisfied with your product, return it within 30 days and we will give you an exchange or refund (excluding freight), whichever you prefer. If you are dissatisfied for any reason, please call Customer Service at 1-866 322-9587, or email customersupport@ShowDogStore.com. We want to make it right! Refer to the "Returning Merchandise" instructions under the Customer Service link.
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