If you need to return merchandise, please request a Return Material Authorization (RMA) number by emailing us at customersupport@ShowDogStore.com. In the email, please indicate what items you are returning, the reason for the return and what action you would like us to take. We will send you an RMA number to be included with your return. Send your return via UPS or Insured Mail to:

Show Dog Store
Attn: Customer Returns
PO Box 1136
Dewey, AZ 86327

DAMAGED MERCHANDISE
All shipments are fully insured, and damaged merchandise will be replaced promptly. If a package appears to be damaged at the time of delivery, you have the right to refuse it. Should damage occur in a UPS shipment, notify UPS immediately at 800-PICK-UPS and then contact ShowDogStore at customersupport@ShowDogStore.com or call as at 1-866 322-9587. Do not dispose of original shipping cartons or the damaged merchandise, as examination by UPS inspectors may be necessary. If a Parcel Post package arrives damaged, have a local postal clerk verify the damage, then notify us.

MONEY BACK GUARANTEE
We guarantee you will be 100% satisfied with every product we carry. If for any reason you're not completely satisfied with your product, return it within 30 days and we will give you an exchange or refund (excluding freight), whichever you prefer. If you are dissatisfied for any reason, please call Customer Service at 1-866 322-9587, or email customersupport@ShowDogStore.com. We want to make it right! Refer to the "Returning Merchandise" instructions under the Customer Service link.