Shipping & Returns

Returns Policy--Easy Returns and Exchanges

We guarantee you will be 100% satisfied with every product we carry. If for any reason you're not completely satisfied with your product, return it within 30 days and we will give you an exchange or refund (excluding freight), whichever you prefer

You may return most items within 30 days of delivery for a refund or exchange. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you decide you don't want the item, the return shipping cost is paid by you.

You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 6 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (1 to 3 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Returning Products

 If you need to return merchandise, please request a Return Material Authorization (RMA) number by emailing us at customersupport@ShowDogStore.com. In the email, please indicate what items you are returning, the reason for the return and what action you would like us to take. We will send you an RMA number to be included with your return. Send your return via UPS or Insured Mail to:

Show Dog Store
Attn: Customer Returns
9386 E Florentine Road
Unit 500
Prescott Valley, AZ 86314

Damaged Products

All shipments are fully insured, and damaged merchandise will be replaced promptly. If a package appears to be damaged at the time of delivery, you have the right to refuse it. Should damage occur in a UPS shipment, notify UPS immediately at 800-PICK-UPS and then contact ShowDogStore at customersupport@ShowDogStore.com or call as at 1-866 322-9587. Do not dispose of original shipping cartons or the damaged merchandise, as examination by UPS inspectors may be necessary. If a Parcel Post package arrives damaged, have a local postal clerk verify the damage, then notify us. 
 
Satisfaction Guarantee

We guarantee you will be 100% satisfied with every product we carry. If for any reason you're not completely satisfied with your product, return it within 30 days and we will give you an exchange or refund (excluding freight), whichever you prefer. If you are dissatisfied for any reason, please call Customer Service at 1-866 322-9587, or email customersupport@ShowDogStore.com. We want to make it right! Refer to the "Returning Products" instructions above.

  

SHIPPING AND HANDLING

 Standard Shipping Terms:

 We ship by UPS and USPS. When products are in stock, orders are sent out within two business day. Orders may take up to 7 to 10 business days to be delivered when shipped UPS ground (Depending on region of the U.S.) Shipping charges will be automatically calculated based on the number of items and their weight in your order. 

 Shipping and handling charges are calculated based on the weight and destination of each order. The shipping and handling charges for your order will be reflected at checkout. Items marked "UPS Oversized" require additional freight charges. "UPS Oversized" rates are determined by package size. If a package is 84"-108" in length and girth combined, UPS charges an "Oversized" package rate that is at least 30 lbs (even if the item weighs significantly less than 30 lbs). If a package is 108"-130" in length and girth combined, UPS charges an "Oversized" package rate that is at least 70 lbs (even if the item weighs significantly less than 70 lbs). The UPS Oversized rate will be reflected in your shipping and handling charges at checkout

 Handling Fee:

Handling Fees may be applied to some items that require special handling or items where we incur additional cost. Some items that are shipped Internationally may incur a handling charge due to increased risk or handling.

 Flat Rate Shipping:

We may from time to time offer Flat Rate Shipping on certain light weight items and on certain heavy or bulky items.

 Free Shipping:

We from time to time may offer free shipping on certain products or on orders exceeding a certain dollar value. We reserve the right to change these free shipping offers at anytime. Free shipping generally will be limited to the Contiguous US (excludes Hawaii, Alaska and Puerto Rico), Free Shipping may exclude orders with aerosols, heavy items, large items and orders over 50 pounds. We reserve the right to make all determinations impacting any Free Shipping offer.

 Free Order Pick Up at warehouse in Prescott Valley, AZ

 If you wish to Pick Up your order at our warehouse, please call Customer Service at 1-866-322-9587 and they will arrange for you pick it up and the shipping charge will be refunded to you. Our warehouse is located at:

Show Dog Store

9386 E Florentine Road

Unit 500

Prescott Valley, AZ 86314

Same Day Shipping:
Most Orders ship the same business day if order is recieved by 2:00 pm AZ Time and if in stock. Drop shipped items from the manufacturer generally ship with 2-3 days except for Champagne Tables which are built to order and may take up to 5 days to ship.
 
Expedited Delivery:
UPS Next Day Air Saver, UPS 2nd Day, and UPS 3-Day are available for an additional charge. At final checkout, you can select one of these options and the cost will be automatically calculated for you. Please note that delivery times for Next Day Air Saver, 2nd Day and 3-Day refer to business days only and excludes weekends and holidays. Note: Aerosols cannot be shipped via air, postal service or outside the continental U.S.
 

International Shipping:

International shipping options and rates are shown during checkout. When you are in the checkout process, please select your country  first from the drop-down menu on the address page, then complete the shipping  information as directed.  The website will give you the option of Priority Mail International, Express Mail International or UPS Worldwide Expedited.  The system will automatically calculate the shipping cost for you. For orders weighing over 35 pounds please break into multiple orders to comply with shipping weight restrictions. International restrictions do not permit us to ship aerosols, food items, treats, supplements or pesticides outside of the US. We reserve the right to determine what countries we will ship to.


Please Note: Import duties, taxes, and brokerage charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. Customs fees are normally charged by the shipping company or collected at the time of delivery.

If a customer refuses to accept delivery of an order because of tax or duty issues, they will be responsible for all costs associated with the return of the order to Show Dog Store. The costs can  be significant and will be subtracted before any refund is made to the customer. The original cost of shipping to the customer will not be refunded.

 


 

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