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Returns Policy--Easy Returns and Exchanges
We guarantee you will be 100% satisfied with every product we carry. If for any reason you're not completely satisfied with your product, return it within 30 days and we will give you an exchange or refund (excluding freight), whichever you prefer
You may return most items within 30 days of delivery for a refund or exchange. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you decide you don't want the item, the return shipping cost is paid by you.
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 6 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (1 to 3 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
If you need to return merchandise, please request a Return Material Authorization (RMA) number by emailing us at customersupport@ShowDogStore.com. In the email, please indicate what items you are returning, the reason for the return and what action you would like us to take. We will send you an RMA number to be included with your return. Send your return via UPS or Insured Mail to:
Standard Shipping Terms:
We ship by UPS and USPS. When products are in stock, orders are sent out within two business day. Orders may take up to 7 to 10 business days to be delivered when shipped UPS ground (Depending on region of the U.S.) Shipping charges will be automatically calculated based on the number of items and their weight in your order.
Shipping and handling charges are calculated based on the weight and destination of each order. The shipping and handling charges for your order will be reflected at checkout. Items marked "UPS Oversized" require additional freight charges. "UPS Oversized" rates are determined by package size. If a package is 84"-108" in length and girth combined, UPS charges an "Oversized" package rate that is at least 30 lbs (even if the item weighs significantly less than 30 lbs). If a package is 108"-130" in length and girth combined, UPS charges an "Oversized" package rate that is at least 70 lbs (even if the item weighs significantly less than 70 lbs). The UPS Oversized rate will be reflected in your shipping and handling charges at checkout
Handling Fees may be applied to some items that require special handling or items where we incur additional cost. Some items that are shipped Internationally may incur a handling charge due to increased risk or handling.
Flat Rate Shipping:
We may from time to time offer Flat Rate Shipping on certain light weight items and on certain heavy or bulky items.
We from time to time may offer free shipping on certain products or on orders exceeding a certain dollar value. We reserve the right to change these free shipping offers at anytime. Free shipping generally will be limited to the Contiguous US (excludes Hawaii, Alaska and Puerto Rico), Free Shipping may exclude orders with aerosols, heavy items, large items and orders over 50 pounds. We reserve the right to make all determinations impacting any Free Shipping offer.
Free Order Pick Up at warehouse in Prescott Valley, AZ
If you wish to Pick Up your order at our warehouse, please call Customer Service at 1-908-235-1352 and they will arrange for you pick it up and the shipping charge will be refunded to you. Our warehouse is located at:
Show Dog Store
165 Howard St.
Phillipsburg, NJ 08865
International shipping options and rates are shown during checkout. When you are in the checkout process, please select your country first from the drop-down menu on the address page, then complete the shipping information as directed. The website will give you the option of Priority Mail International, Express Mail International or UPS Worldwide Expedited. The system will automatically calculate the shipping cost for you. For orders weighing over 35 pounds please break into multiple orders to comply with shipping weight restrictions. International restrictions do not permit us to ship aerosols, food items, treats, supplements or pesticides outside of the US. We reserve the right to determine what countries we will ship to.
Please Note: Import duties, taxes, and brokerage charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. Customs fees are normally charged by the shipping company or collected at the time of delivery.
If a customer refuses to accept delivery of an order because of tax or duty issues, they will be responsible for all costs associated with the return of the order to Show Dog Store. The costs can be significant and will be subtracted before any refund is made to the customer. The original cost of shipping to the customer will not be refunded.